FAQ

What is Cryptosafe?

The activity of our company is aimed at the forex, stocks and cryptocurrency trading and providing investment services worldwide. Any kind of investment activities and fiduciary management services are carried out on legal grounds.

Is your activity legal?

The legality of our company's activities can be judged by the presence of all registration documents and licenses allowing us to attract private investment.

Do you keep the personal data of the project participants safe?

Yes, we have taken all possible measures to protect customers' personal information from getting to third parties. We are using the strongest DDoS protection in the industry with 100% up-time guarantee. Transfer information from and to our website is realized and ciphered by SSL Encryption.

How to create a personal account?

The registration process on the website is quite simple. You need to fill out the fields of the registration form, which include the name and nick-name of the user, his email address and password.

How can I change my account details?

After login, you can visit settings page to edit your details. For security reasons, we do not allow users to change their e-mail after registration. For editing your profile, you need a confirmation on your email, so use an email service which will not block mails from our site. Use Gmail, Yahoo etc mail services. Hotmail, MSN and protonmail etc services might not receive mails from our server. Also please remember to whitelist our mail addresses admin@cyptosafe.com so that you can receive confirmation mails from us.

Can I create multiple accounts?

If we find accounts created from the same IP address, we will have to block them. The money in the account will be frozen without the right of return. But, if your family member wants to register from the same IP, then it is allowed

How to start investing?

After registration, you need to familiarize yourself with investment rates and replenish the deposit by the corresponding amount. For this go to Make Deposit page in your member dashboard, select plan, select the deposit amount, select the payment processor and click on deposit button. On the next page, check whether all the details are correct and confirm your deposit. Perfectmoney and payeer deposits are credited instantly. Bitcoin deposits are credited after 3 network confirmations. Other crypto deposits are credited after 6 network confirmations.

Which payment methods do you accept?

At the moment we work with Bitcoin.

Do you charge a transaction fee?

No, both deposit and withdrawal of funds are carried out without any fees, except for those provided by payment systems.

I want to reinvest the funds received, is it possible?

Of course. You have the right to dispose of the profits at your own discretion, including reinvesting them in the project.

How many tariff plans are available for one user?

We do not prevent investors from getting unlimited income, so each project participant can purchase any number of tariff plans.

I have repeatedly lost money on investments, can I trust your company?

Customer trust and deposit protection are guaranteed by the creation of a reserve fund, which under adverse circumstances will become a source of fulfillment of our financial obligations.

How long does it take to receive money from the wallet to my deposit?

As a rule, Perfectmoney and Payeer deposits are credited to your account instantly. Btc deposits are credited after 3 network confirmations. LTC, ETH, BCH, Dogecoin and Dash deposits are credited after 6 network confirmations.

I have made a deposit, but still it is not credited in my account?

Do not worry, your deposit is secure in our system. Remember that Perfectmoney and Payeer deposits are credited instantly. If any of the deposits from these 2 payment system does not reflect in your account, just write to our support system using the support form given on the site with following details - Your Username, Deposited Amount, Payment Processor Name and the Batch ID of the payment. We will do the rest. Remember that the BTC deposits are credited after 3 network confirmation. If your BTC deposit is not credited even after 3 network confirmations, then write to us with following details - Your Username, Deposited Amount, Your Deposit Address from which you have sent the payment, the Deposit Address to which you have made the payment, and the Transaction ID of the payment. We will do the rest that is required. Remember that deposits from the other crypto systems like LTC, ETH, BCH, Doge and Dash are credited after 6 network confirmation. If your deposit from any of these payments is not credited even after 6 network confirmations, then write to us with following details - Your Username, Deposited Amount, Your Deposit Address from which you have sent the payment, the Deposit Address to which you have made the payment, and the Transaction ID of the payment. We will do the rest that is required. Important Note - Any support ticket with incomplete information will not be answered.

Is there a withdrawal limit?

There are no limits for withdrawals.

I have created a withdrawal request, but there is still no money in the wallet. How long do I have to wait?

We transfer all withdrawals instantly. But when it will reach your payment wallet depends upon the payment wallet system you have chosen to accept your withdrawals. Particularly the crypto withdrawals will show only after the required network confirmations required are completed that are required for the wallet system you have chosen. So, first know what are the conditions of the wallet system you are using. One more thing - For Payeer BTC withdrawals minimum amount for their system is 0.001 BTC worth of money. So if you are using payeer BTC address for withdrawals and withdraw less than 0.001 BTC, then in that case, even if the payment from our system is sent instantly, it will never reach your wallet. So keep in mind your wallet system rules and conditions before asking for withdrawals. We will not be held responsible for any shortcomings from your side.

Are there any withdrawal fees?

No, there are no fees for withdrawal.

Why can't I withdraw money to my wallet?

First check whether you have enough balance in your account for withdrawal. For crypto withdrawals, minimum withdraw amount is 1USD. Secondly, check whether you have added your payment address for withdrawals. And if have added, check whether it is correct. If you have not added your payment address for withdrawals, go to edit profile page and update your payment address correctly.

Frequently Asked Questions